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Subject: Printerstudio dropped the ball on my 2nd order rss

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Eli Alampay
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My first order turned out perfect so I didn't expect how badly printerstudio would fail with my second set of cards. Washed out blacks, blown out colors, off centered cards and streak marks. Sorely disappointed. Check out the images below:





here's a comparison of my first and second orders:



I already sent out a complaint email. I'll post an update when I get a response.
 
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Eli Alampay
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Within 3 hours after my email, I got a reply from the printerstudio team requesting photos for reference.
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Andrew Rowse
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I've always had good service from Printerstudio, and am slightly interested in what comes of your situation.

I'm far more interested in Dominion Lite. More info please?
 
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Eli Alampay
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BoardGameGeek » Forums » Gaming Related » Do It Yourself
Re: Printerstudio dropped the ball on my 2nd order
KAndrw wrote:

I'm far more interested in Dominion Lite. More info please?


It's just a retheming of Master Merchant which I also discussed in this geeklist.
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Eli Alampay
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customer service finally got back with this email:

"Thanks for your photo, after review it, we find the problem of "streaks and off centered" comes from your uploaded image. the streaks is exists on your source image, and your back image is uncenteded. (see attached pictures, width of the left black boarder is 1.19 inch,width of the right black boarder is 1.09 inch, and you can clearly see the streaks on the image). we'll modify your image and improve the color problem too, make a new deck for you free for you.

Thank you.

Yours PrinterStudio Team"

First, I have to admit that those streaks are indeed my fault. I should have been more careful and should have not relied on the printerstudio preview images which are too small to catch that.

The 0.10 inch difference in the left and right borders is definitely significant but then I realized that a 1 inch border is ridiculous. That would only make sense if the cards were 7 inches wide.

In the end, I'm quite satisfied with how things were handled.
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Steve Yates
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tacoma_boy wrote:

First, I have to admit that those streaks are indeed my fault. I should have been more careful and should have not relied on the printerstudio preview images which are too small to catch that.

What format were your original images submitted in? If they were jpegs, that could have been the problem. Jpeg isn't good with large ares of a solid color. It's always best to work in the native file format of your software, and then export to png or some other lossless format, but never jpeg.

tacoma_boy wrote:

The 0.10 inch difference in the left and right borders is definitely significant but then I realized that a 1 inch border is ridiculous. That would only make sense if the cards were 7 inches wide.

This could be another issue. How big were your images? It may be true that the borders were over an inch wide in your original image, and that they had to shrink the image to fit on the cards. Any scaling they need to do will alter your image, and could cause problems. Scaling a jpeg image will really show how bad it is at solid colored areas.

It is always best to submit images in the exact pixel dimensions that they be printed in. Like you said, the preview images in their tool are too small and don't show the full size image, so they cannot be relied on. Even if the online tools were better, it's always best to have the images exactly as they should be printed before you bring them to a printer's website. Draw your images the size and shape of the cards, or resize them properly on your computer. Don't rely on their tools to center images that don't match the proportions of the cards.

Some people like to work at double or quadruple resolution and scale to the correct resolution when exporting. I don't think this is necessary, but as long as you work in the native file format and then verify things look good after the export, there is nothing wrong with this.

Unfortunately, I'm not sure that Printerstudio provides correct pixel dimensions for images. From what I recall the numbers given do not seem to match the proportions of the card, and they don't specify how many pixels make up the bleed area. They may have a different amount of bleed horizontally and vertically. If so, then their dimensions may be right, but it's hard to tell without that information. I seem to recall discussions here that the pixel dimension of some of their other products seem incorrect as well.

These same image issues also seem to be the cause of most of the problems people have had with Artscow. Artscow seems to have an additional problem though where they have a variety of presses and the different presses seem to handle scaling and positioning differently, so a job that printed fine one time comes back looking horrible when ordered again and printed on a different press. If the image were submitted properly, it probably would have looked good both times.

That's pretty generous of Printerstudio to offer to edit your image and reprint your deck for free. Artscow would tell you "too bad" if your image was the problem. And a lot of people seem to think they blame your image even for their own problems, but I've never seen an actual image file where someone made this claim so I don't know for sure if Artscow is really the problem some people think it is.

I haven't ordered cards from Artscow or Printerstudio. My recommendations above are just general image development and printing guidelines.
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Eli Alampay
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Finally got the new set of cards a few days ago:




Definitely much better overall but the blacks and colors are still a bit washed out. Two levels darker would have been perfect.
 
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