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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
It looks like they're either ending the sale early for a bunch of things, and/or they've "corrected" the discount prices. A number of the discounted games that were removed are now back in the database (though their webpages aren't loading properly). Some are even back in stock; for example, even though Puerto Rico isn't loading I know it's in stock because it reappeared on my wishlist. I was even able to move it to my cart. The price, however...
In stock:
MidEvil 2: Castle Chaos $10.99
Cosmic Cows $14.99 <-- odd, considering they canceled some orders
Puerto Rico $39.99 <-- again, why the canceled orders?
Out of stock:
Pente $11.99
Carcassone: Princess & Dragon $14.99
Star Munchkin $19.99
Zombies!!! 4: The End $24.99
Mississippi Queen $39.99
Twilight Imperium 3rd Edition $79.99
Etcetera.
It appears that they're either really good at restocking quickly, or they didn't want to honor the prices.
*edited to update status of Puerto Rico and other "sold out" games*
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Trencher for Life
United States
Slidell
Louisiana
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
Gilby wrote: Rliyen wrote:
Don't have a FLGS, so no worries here. And the ones that we do have (though not in my area), I'd love to see go the way of the dinosaur because they are dens of drama and suckage, both on the customer service and player levels.
Wow. Yup. All local stores suck. What an amazing insight you offer.
And wow, what an incredible straw man attack. Your parents must be proud.
I didn't say all. Unfortunately, the good one in my area closed up shop years ago. And yes, I bought from them.
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Hugh G. Rection
United States
La Mesa
California
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
gobbeg wrote: I'm done with TRU (online or in store) and I'll be writing rather more seriously to tell them why.
Edited again to add: assuming I can figure out how to get hold of someone in the company who actually gives a shit.
The power of Google... 
CEO: Gerald Storch
Toys 'R' Us
1 Geoffrey Way
Wayne, NJ 07470 USA
Phone: 973-617-3500
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Give Me Gas In My Ford
United States
Elkhart
Indiana
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
I think TRU can apologize to me nicely before I ever shop with them again. Oh, and they can honor their 75% off prices.
Bums.
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Trencher for Life
United States
Slidell
Louisiana
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
evilone wrote: Solamar wrote: I just sent them some SCATHING comments. I highly recommend that you all do. If we can take the time to try to order from these bozos, let's take the time to tell them how we feel about their (what amount to a) "BAIT AND SWITCH" operation. Best, Stephen, "The Evil One" --TEO
Right there with you. Already done.
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David Trent
United States
Yukon
OK
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Toys"R"Us & Babies"R"Us has cancelled your order. Your credit card was not charged.
Reason: Other (describe below)
Comments from Toys"R"Us & Babies"R"Us: "order cancelled. order cancelled"
Order Details - Jul 5, 2007 09:03 GMT-05:00
Google Order #326579768491297
Shipping Status Qty Item Price
Canceled Items 1 Puerto Rico Game
Brilliant!
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Stephen Buonocore
United States
Somerset
New Jersey
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OK, so look at the email I JUST NOW RECEIVED from these jack@sses:
Dear Valued Customer:
We are responding to your request for notification sent to us on 7/3/2007 for the Twilight Imperium 3rd Edition. It is now available for purchase online! Please visit our site as soon as possible because this item is in high demand and we cannot guarantee quantities!
Obviously, this is untrue. I also received the same thing this morning for Puerto Rico, and that is not available.
Just intolerable... 
Best,
Stephen, "The Evil One"
--TEO
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Steve Cates
United States
Visalia
California
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Comrade wrote: It looks like they're either ending the sale early for a bunch of things, and/or they've "corrected" the discount prices. A number of the discounted games that were removed are now back in the database (though their webpages aren't loading properly). Some are even back in stock; for example, even though Puerto Rico isn't loading I know it's in stock because it reappeared on my wishlist. I was even able to move it to my cart. The price, however...
In stock:
MidEvil 2: Castle Chaos $10.99
Cosmic Cows $14.99 <-- odd, considering they canceled some orders
Puerto Rico $39.99 <-- again, why the canceled orders?
Out of stock:
Pente $11.99
Carcassone: Princess & Dragon $14.99
Star Munchkin $19.99
Zombies!!! 4: The End $24.99
Mississippi Queen $39.99
Twilight Imperium 3rd Edition $79.99
Etcetera.
It appears that they're either really good at restocking quickly, or they didn't want to honor the prices.
*edited to update status of Puerto Rico and other "sold out" games*
So much for "Ends July 8th" Right now I tried to load some of those games, the page is blank except for a picture of the game. What the heck?
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Bryan Romig
United States
Grimes
Iowa
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
evilone wrote: OK, so look at the email I JUST NOW RECEIVED from these jack@sses: Dear Valued Customer:
We are responding to your request for notification sent to us on 7/3/2007 for the Twilight Imperium 3rd Edition. It is now available for purchase online! Please visit our site as soon as possible because this item is in high demand and we cannot guarantee quantities!Obviously, this is untrue. I also received the same thing this morning for Puerto Rico, and that is not available. Just intolerable...
Stephen missed my favorite part of the email:
"Please note: previous sale prices are not available."
So, they have the item in stock now, but are unwilling to sell it at the previously offered prices?!?!
I'm still waiting for my order from last night to be cancelled.
-Bryan
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Andy Ravenscroft
United States
Madison
Wisconsin
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
Quote: CEO: Gerald Storch
Thanks for that info, Don. Sometimes you have to let the person at the top know what's going on.
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Stephen Buonocore
United States
Somerset
New Jersey
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Spart02 wrote: Stephen missed my favorite part of the email:
"Please note: previous sale prices are not available."
So, they have the item in stock now, but are unwilling to sell it at the previously offered prices?!?!
I'm still waiting for my order from last night to be cancelled.
-Bryan
Ouch! You are right, I DID miss that part. Those mothers! 
However, the games are not available at ANY price, at least not the ones I have checked (TI3E and PR). When I look at them, I get the pretty picture of the game, but there is no way of ordering them.
Best,
Stephen, "The Evil One"
--TEO
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Trencher for Life
United States
Slidell
Louisiana
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
Spart02 wrote: evilone wrote: OK, so look at the email I JUST NOW RECEIVED from these jack@sses: Dear Valued Customer:
We are responding to your request for notification sent to us on 7/3/2007 for the Twilight Imperium 3rd Edition. It is now available for purchase online! Please visit our site as soon as possible because this item is in high demand and we cannot guarantee quantities!Obviously, this is untrue. I also received the same thing this morning for Puerto Rico, and that is not available. Just intolerable... Stephen missed my favorite part of the email: "Please note: previous sale prices are not available."So, they have the item in stock now, but are unwilling to sell it at the previously offered prices?!?! I'm still waiting for my order from last night to be cancelled. -Bryan
Sooooo not ordering from the website again.
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. .
United States
Pennsylvania
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I received my out of stock cancellation email for Twilight Imperium at 0009 this morning and an in stock notification email for it at 0805 this morning.
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Eddie B
United States
Unspecified
Pennsylvania
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Are there any people out there who have not had their TI3 and/or PR order cancelled yet? I ordered them both but don't have any access to my e-mail right now.
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Bill Travis
United States
Uniontown
Pennsylvania
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
burrie wrote: Are there any people out there who have not had their TI3 and/or PR order cancelled yet? I ordered them both but don't have any access to my e-mail right now.
So far my order still stands, and I ordered in the second round (morning of July 4th). I cringe every time an email comes in... I know one of them is going to say "sorry, out of stock."
But as of now the gaming gods have not decided to smite me.
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David Chu
United States
Miami
Florida
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
since the website is not loading the pages, I call the 800 number to ask about TI3 and Puerto Rico. TI3 is now not in stock and PR is at 39.99. I ask about the 10.00 summer sale price and was told those were last years edition and they have sold out. The new PR they have are all this years edition....
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Cathy Griffin
United States
Seattle
Washington
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burrie wrote: Are there any people out there who have not had their TI3 and/or PR order cancelled yet? I ordered them both but don't have any access to my e-mail right now.
Mine haven't been cancelled yet; I paid using PayPal cash so maybe they have to honor because transaction was completed? Or maybe it just takes longer to cancel a cash transaction.
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Brigette Anderson
United States
The Colony
Texas
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I'm something of a lurker round here, but I've been following this thread. I've worked in the customer service and support field for some time, so this is something I feel strongly about. It's a real shame that Toys R Us values their customers so little. I'd encourage everyone who had their orders cancelled, to contact the company directly, but I wouldn't recommend addressing the letter to the CEO as it won't get better attention and will likely be placed in the "circular file" rather than addressed.
Their website has a Guest Relations phone number: 1-800-869-7787. Your best bet would be to call them and lodge a complaint. When you do, make sure you have some specific request in mind rather than just expressing general outrage. For example, those who had numerous items cancelled from an order and wound up with tiny orders that have exorbitant shipping costs, might request a credit of the shipping charges, particularly if you wouldn't have purchased the additional items if it were not for the shipping discount given for a multi-item order.
If that doesn't resolve it, you might escalate to Amazon.com's customer service department since TRU is affiliated with them.
Bear in mind that this may not do any good. They may refuse to do anything for you. In that case, you should file a complaint with the Better Business Bureau. This probably won't actually get you anything, but it does affect their reputation as a company especially if EVERYONE from BGG who had their order cancelled files a complaint.
As a side note, the BBB's list of complaints aginst a company makes for interesting reading if you are considering purchasing from a company. It'll give you an idea of who and when a company failed to satisfy a customer enough to cause them to file a complaint.
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David Chu
United States
Miami
Florida
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
griffinritmire wrote: burrie wrote: Are there any people out there who have not had their TI3 and/or PR order cancelled yet? I ordered them both but don't have any access to my e-mail right now. Mine haven't been cancelled yet; I paid using PayPal cash so maybe they have to honor because transaction was completed? Or maybe it just takes longer to cancel a cash transaction.
(I feel a disturbance in the gaming Force...)
Its even easier to refund PP, but good luck, we all need it for this deal it seems.
Bits and Pieces of my orders are showing cancel status already.
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btravis72 wrote: burrie wrote: Are there any people out there who have not had their TI3 and/or PR order cancelled yet? I ordered them both but don't have any access to my e-mail right now. So far my order still stands, and I ordered in the second round (morning of July 4th). I cringe every time an email comes in... I know one of them is going to say "sorry, out of stock." But as of now the gaming gods have not decided to smite me.
I haven't received a cancellation for Puerto Rico yet. I, too, ordered in the second round.
I also ordered the Seafarers of Catan 5-6 player expansion, and a Michael Graves Scrabble set. (About time I dump my ancient, banged-up, 1950s copies.)
So far, so good.
But cancelling someone's order, then declaring the items back in stock, and increasing the price before the end of the stated sale period -- very bad business.
EDIT: I'm thinking of just cancelling my order. I don't trust them. I fear they will charge me full price when they charge my credit card, since the amount when I checked out clearly said "estimated total." This means that they're free to alter it, and now that they've upped the price of PR, I suspect it's going to happen. Better safe than sorry.
EDIT: Hmmm. Can't cancel. Well maybe it'll get cancelled for me.
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David Chu
United States
Miami
Florida
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
brigand13 wrote:
If that doesn't resolve it, you might escalate to Amazon.com's customer service department since TRU is affiliated with them.
I think TRU broke off that happy arrangement a year ago with Amazon, when they accuse amazon of letting third party seller sell the same items they were carrying...
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To talk to a real live person at ToysRUs, according to "gethuman.com".
Call 800-869-7787. Press 1; at prompt press 2; at prompt press 7; at prompt press 2; hold through requests.
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Andy Ravenscroft
United States
Madison
Wisconsin
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
Thanks Brigitte - that's good, specific, actionable advice.
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Aaron Marroquin
Germany
Hamburg
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
My orders seem to have gone through.
I made two separate orders.
one with Pit and Carcassonne Princess and Dragon.
Carcassonne was said to be out of stock then it updated and said found in warehouse.
the other order i made yesterday at about 7 pm for Twilight Imperium and it was available for like 30 minutes. Then it went out of stock.
today all the games seemed to have disappeared or they are not even updating the page and they seem broken.
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Bill Travis
United States
Uniontown
Pennsylvania
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Re: Toys R Us Summer Blowout -- 75% off games (Puerto Rico,
Drew1365 wrote: EDIT: I'm thinking of just cancelling my order. I don't trust them. I fear they will charge me full price when they charge my credit card, since the amount when I checked out clearly said "estimated total." This means that they're free to alter it, and now that they've upped the price of PR, I suspect it's going to happen. Better safe than sorry.
I had the same reservations as you, but I figure I have a copy of the receipt they sent when I ordered. If the prices don't match exactly when I get them then I have proof that I was overcharged.
Dunno if that helps.
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Posted Fri Jul 6, 2007 9:56 am
