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Hula Hippos» Forums » General

Subject: GREAT customer service from Gamewright! rss

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Diane Close
United States
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I bought this game recently at my local ToysRUs (the Hula Hippos version), after getting hooked on it in my gaming group. The ring inside my copy turned out to be oval, not round, and warped (didn't lie flat). It did spin, well, sortof... It mostly wobbled wildly -- could be seen as a feature, I suppose.

I wrote to Gamewright on the off chance that they might have an extra ring they could send me. I expected to be told that for that price (around $10 for the game) there wasn't any customer support, and I could return it to the store for a refund. Well WRONG!!! Gamewright responded right away that they'd be happy to send me a new ring and make my purchase right!

Imagine my surprise when a little over a week later an entire new game arrives in the mail! Yup, that's right, not just the ring but a whole, brand new, complete replacement game! Wow!!!

I am happy to report that the ring in the replacement is perfect, being both round and lies flat, and, best of all, spins wonderfully well!

Thank you Gamewright for such GREAT customer service!
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Jeffrey D Myers
United States
Los Ranchos
New Mexico
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"Always rely upon a happy mind alone." Geshe Chekhawa.
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Thanks! Our copy has that same problem, albeit to a lesser degree. I'll email Gamewright....
 
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S. P. Harris
United States
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How were your boxes? The lid of mine is very hard to get off - it is a bit too small & fits too tightly onto the bottom of the box.
 
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Jeffrey D Myers
United States
Los Ranchos
New Mexico
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"Always rely upon a happy mind alone." Geshe Chekhawa.
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Yes, box also very tight!
 
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