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Through the Ages: A Story of Civilization» Forums » General

Subject: Replacement parts rss

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jose silva
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Glenshaw
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I noted my copy of TTA, on my second game, is missing 7 of the little blue resource tokens. I contacted eagle games - on their website there is a contact email - about 1 week ago without any answer, not even acknowledging they got the email. Anyone has encoutered this before? I know eagle reputation in replacing stuff is not the greatest, but I also need something on my brass copy from them, so I really want to reach them for this. Please share your experience, positive or negative, so maybe this way they will hear us
 
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Jason Carlough
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They were responsive enough when I was missing pieces for Age of Steam.
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Todd Sweet
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Geneva
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Never had a problem getitng a hold of them or them correcting any problems.

Is there actually a count on the blue discs? I can't imagine 7 being a big deal since I have never even come close to using all the discs in a game, but you should have no problems.
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jose silva
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Glenshaw
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good, how did you contact them? Maybe you used a different contact channel than the one I used. I dont want to slam them, just want to get my problem fixed.
 
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Sean Heath
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You can also try contacting CGE here http://czechgames.com/en/contact/. They are usually very helpful. (and this is where I got my translucent cubes for TtA)

Also just be aware that often times a company will get email requests for parts, and just ship out the parts without sending a response back.
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jose silva
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TMJJS wrote:
Never had a problem getitng a hold of them or them correcting any problems.

Is there actually a count on the blue discs? I can't imagine 7 being a big deal since I have never even come close to using all the discs in a game, but you should have no problems.

The reason I realized was that in a 4p game we ran out of blue tokens, so when a territory came up that offered extra blue tokens we couldnt add to that card. thats when I counted the parts and noticed I was missing 7 of the blue discs
 
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Todd Sweet
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zezzo wrote:
good, how did you contact them? Maybe you used a different contact channel than the one I used. I dont want to slam them, just want to get my problem fixed.


Hit the big "Contact Us" link on their website and fill out the form.

http://www.eagle-gryphon.com/control/main then you get to:

https://www.eagle-gryphon.com/control/contactform;jsessionid=9FEAA8DBDEE7625A2D515A58B83E3116.jvm2?recipient=CNT_FRED

There's even a phone number on that page, but I haven't used that.
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jose silva
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TMJJS wrote:
zezzo wrote:
good, how did you contact them? Maybe you used a different contact channel than the one I used. I dont want to slam them, just want to get my problem fixed.


Hit the big "Contact Us" link on their website and fill out the form.

http://www.eagle-gryphon.com/control/main then you get to:

https://www.eagle-gryphon.com/control/contactform;jsessionid=9FEAA8DBDEE7625A2D515A58B83E3116.jvm2?recipient=CNT_FRED

There's even a phone number on that page, but I haven't used that.


I emailed eaglegames.net@gmail.com 8 days ago without any answer.I will try to call them, thanks
 
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Todd Sweet
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zezzo wrote:
TMJJS wrote:
zezzo wrote:
good, how did you contact them? Maybe you used a different contact channel than the one I used. I dont want to slam them, just want to get my problem fixed.


Hit the big "Contact Us" link on their website and fill out the form.

http://www.eagle-gryphon.com/control/main then you get to:

https://www.eagle-gryphon.com/control/contactform;jsessionid=9FEAA8DBDEE7625A2D515A58B83E3116.jvm2?recipient=CNT_FRED

There's even a phone number on that page, but I haven't used that.


I emailed eaglegames.net@gmail.com 8 days ago without any answer.I will try to call them, thanks


I would try the contact form on their website. Don't know anything about that email address, but who knows it might work :-)
 
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Frederick Soued
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Jose--Call Suzanne at the Eagle Games warehouse and she will take care of the problem for you. Her number is 270-259-8833.
Regards--Rick, for Eagle Games
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Ronald Tin
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phrosbyte wrote:
You can also try contacting CGE here http://czechgames.com/en/contact/. They are usually very helpful. (and this is where I got my translucent cubes for TtA)
Wow, what did you ask to get that?
 
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jose silva
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ricks wrote:
Jose--Call Suzanne at the Eagle Games warehouse and she will take care of the problem for you. Her number is 270-259-8833.
Regards--Rick, for Eagle Games


Did call her, got a quick answer and my problem fixed! thanks!
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