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Cyclades» Forums » General

Subject: The game came with damaged Creature Cards please help! rss

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Ricardo Américo Dávila Alvarado
Mexico
Saltillo
Coahuila
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Hi,
First of all I've been following this community from some time and you guys rock! ..

I buyed Cyclades, when I went home I opened the box and everything looked fine .. then I opened the card pack and noticed that 3 creature cards where sticked together.. I did my best to carefully split them and no matter how effort I put in the matter the cards ripped, a part of the back of some cards got stuck in the front of another one and so ....

I sent and email to asmodee and I haven´t received any answer . too bad, I have like 5 games of that brand u_u ...

I want to know if someone had a similar issue and if he got response from asmodee or better yet if you have a contact e-mail or name from the company that you can share with me ...

Please forgive my bad english and thanx for your time ...

 
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Stefan Brunell
Canada
Bromont
Quebec
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Didn't see your email, try this one: s.brunell@asmodee.com. Send me your complete address and which pieces you need.
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Ricardo Américo Dávila Alvarado
Mexico
Saltillo
Coahuila
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Stefan B wrote:
Didn't see your email, try this one: s.brunell@asmodee.com. Send me your complete address and which pieces you need.


Thanx for the fast response Stefan, I will send you the card list and the address when I arrive at home.

Is nice to see that you really care about the customers!
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Ricardo Américo Dávila Alvarado
Mexico
Saltillo
Coahuila
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Stefan,

Yesterday I arrived home from work and my wife gave me an envelope that arrived early, the sender ASMODEE GAMES!!!!

I received a complete set of creature cards.... I want to thank you and all the people on Asmodee for caring.... In México we never see that level of customer service.... in mexico the response to this post would have been "they are damaged?... hmm try to redraw the the ripped part" and im not lying...


Anyway.... I just ordered my sixt Asmodee game ... Great games, great quality and GREAT CUSTOMER SERVICE!!

Saludos!!
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