$10.00
Recommend
 
 Thumb up
 Hide
9 Posts

Cyclades: Hades» Forums » General

Subject: replacement part? rss

Your Tags: Add tags
Popular Tags: [View All]
Joe Rogers
Canada
Ottawa
Ontario
flag msg tools
mbmbmbmbmb
Hi everyone...
I got this expansion today for Christmas and when I opened the box, my Perseus figure was broken in half at the ankles (was he actually Achilles?)
Anyway, who do I contact for a replacement? I noticed that Matagot is a French company and I'm here in Canada (wasn't sure if they have a different distribution company I need to go through). Any ideas?
Thanks all...
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Paul Sinkovits
United States
Glendale
Arizona
flag msg tools
mbmbmbmbmb
I'm not sure if things are being handled differently with the expansion, but I had a similar problem with a figure in the base game. I emailed Matagot and they sent me a new figure in the mail in a week or two.

2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Joe Rogers
Canada
Ottawa
Ontario
flag msg tools
mbmbmbmbmb
good to hear... thanks Paul
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Paul Sinkovits
United States
Glendale
Arizona
flag msg tools
mbmbmbmbmb
No problem. I just sent a message to the main contact at Matagot (contact@matagot.com) and they emailed me back with in a week.

2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Matagot Contact
Switzerland
flag msg tools
publisher
mbmbmbmbmb
Hello all and thank you Paul for your answer.

I just wanted to point out that for the US, people should contact our distributor Asmodee for replacement parts (contact_us[at]asmodee.com).

Best regards,

Fabien
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Joe Rogers
Canada
Ottawa
Ontario
flag msg tools
mbmbmbmbmb
What about those of us in Canada? I still have not heard from anyone
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Fabien Conus
Switzerland
Geneva
flag msg tools
mbmbmbmbmb
For Canada, you can contact us directly with the following email address: service[at]matagot.com
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Joe Rogers
Canada
Ottawa
Ontario
flag msg tools
mbmbmbmbmb
thank you
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
David Destefanis
msg tools
I am impressed with Matagot customer service.

I had bought a month ago Cyclades and Hades expansion, and I lost some cornucopias and the magical objects cards.

I emailed them and not a week later (today) I have the missing parts home. :O

I tried to make them accept a refund / payment / donation, but no, they didn't accept it. I mean, nothing was broken, it was my own negligence.

Thumbs up!!! You got a client for ages
2 
 Thumb up
0.01
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.