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King of Tokyo» Forums » General

Subject: Missing Components rss

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Who do I contact about missing components from a new game?
 
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Stephan Brissaud
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evilpanda wrote:
Who do I contact about missing components from a new game?


Please contact IELLO help desk with your mailing address and the list of missing parts at http://iello.desk.com
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Joe Rogers
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A few of my components came damaged and I contacted the company via email. They responded immediately. Nice to see a great company attached to a great game! Enjoy it... it's quickly becoming one of my favorites.
(and if they follow these boards: I'd LOVE to see more expansions. Maybe more city boards... monster world takeover) goo
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James Torr
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IelloGames wrote:

Email CS@iellogames.com with your mailing address and the list of missing parts.


Is the email address accurate? I just sent an email and got a mailer-daemon reply error. I've tried the contact form at http://www.IELLOGames.com instead.
 
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Kevin
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It will be 3 weeks, this coming Saturday, since I contacted iello games to replace one of my warped dice, still waiting..... One initial response, no follow up responses. shake

 
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Joe Rogers
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Yeah, I had the same issue (not with dice but with damaged character boards) and still nothing... whistle
 
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Kevin
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k0w0k wrote:
It will be 3 weeks, this coming Saturday, since I contacted iello games to replace one of my warped dice, still waiting..... One initial response, no follow up responses. shake



Got a follow up response today. It should be coming soon they said.
 
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Kevin
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I got my dice replacement today. Thanks Iello for taking care of my customer service needs.

k0w0k wrote:
k0w0k wrote:
It will be 3 weeks, this coming Saturday, since I contacted iello games to replace one of my warped dice, still waiting..... One initial response, no follow up responses. shake



Got a follow up response today. It should be coming soon they said.
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Alexandros Boucharelis
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hi there, i also emailed iello because i had 2 engraved warped dices and 1 missing smoke token.
 
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Alexandros Boucharelis
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I hate the new UI! once the new site goes live, I'm certain I'll find myself using BGG less.
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everything went smoothly, the iello customer service replaced my missing componets and gave me 2 extra dices! thank you IELLO!
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