$10.00
Recommend
2 
 Thumb up
 Hide
10 Posts

King of Tokyo» Forums » General

Subject: Missing Components rss

Your Tags: Add tags
Popular Tags: [View All]
living overseas
Taiwan
Taipei
flag msg tools
mbmbmbmbmb
Who do I contact about missing components from a new game?
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Stephan Brissaud
United States
Las Vegas
Nevada
flag msg tools
publisher
mbmbmbmbmb
evilpanda wrote:
Who do I contact about missing components from a new game?


Please contact IELLO help desk with your mailing address and the list of missing parts at http://iello.desk.com
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Joe Rogers
Canada
Ottawa
Ontario
flag msg tools
mbmbmbmbmb
A few of my components came damaged and I contacted the company via email. They responded immediately. Nice to see a great company attached to a great game! Enjoy it... it's quickly becoming one of my favorites.
(and if they follow these boards: I'd LOVE to see more expansions. Maybe more city boards... monster world takeover) goo
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
James Torr
United States
Torrance
California
flag msg tools
mbmbmbmbmb
IelloGames wrote:

Email CS@iellogames.com with your mailing address and the list of missing parts.


Is the email address accurate? I just sent an email and got a mailer-daemon reply error. I've tried the contact form at http://www.IELLOGames.com instead.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Kevin
United States
Arkansas
flag msg tools
mbmbmbmbmb
It will be 3 weeks, this coming Saturday, since I contacted iello games to replace one of my warped dice, still waiting..... One initial response, no follow up responses. shake

 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Joe Rogers
Canada
Ottawa
Ontario
flag msg tools
mbmbmbmbmb
Yeah, I had the same issue (not with dice but with damaged character boards) and still nothing... whistle
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Kevin
United States
Arkansas
flag msg tools
mbmbmbmbmb
k0w0k wrote:
It will be 3 weeks, this coming Saturday, since I contacted iello games to replace one of my warped dice, still waiting..... One initial response, no follow up responses. shake



Got a follow up response today. It should be coming soon they said.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Kevin
United States
Arkansas
flag msg tools
mbmbmbmbmb
I got my dice replacement today. Thanks Iello for taking care of my customer service needs.

k0w0k wrote:
k0w0k wrote:
It will be 3 weeks, this coming Saturday, since I contacted iello games to replace one of my warped dice, still waiting..... One initial response, no follow up responses. shake



Got a follow up response today. It should be coming soon they said.
2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Alexandros Boucharelis
Greece
Drama
flag msg tools
designer
ubi bene ibi patria
mbmbmbmbmb
hi there, i also emailed iello because i had 2 engraved warped dices and 1 missing smoke token.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Alexandros Boucharelis
Greece
Drama
flag msg tools
designer
ubi bene ibi patria
mbmbmbmbmb
everything went smoothly, the iello customer service replaced my missing componets and gave me 2 extra dices! thank you IELLO!
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.