Ticket to Ride Map Collection: Volume 3 – The Heart of Africa » General » Warped game board

Author: thor0298
Anyone else get a copy with a warped board. I can't even get it to sit flat on a table
Thu Dec 27, 2012 7:03 pm
Author: gillum
My board didn't like to lie flat either, so maybe there is a quality-control problem here. It isn't really awful (like Mission: Red Planet). You can play the game OK.

I haven't really worked at it, but maybe it can be straightened out. Last time I played on the rug, so I didn't notice it so much!
Thu Dec 27, 2012 7:33 pm
Author: Zugli
thor0298 wrote:
Anyone else get a copy with a warped board. I can't even get it to sit flat on a table


My board is pretty bad too--which is very frustrating when I am used to top quality products from Days of Wonder.
Thu Dec 27, 2012 7:59 pm
Author: munihack75
Yep, mine's pretty bad too. Enough that I think I'm going to have to send it back or something. How's Days of Wonder on this kind of stuff? I got my game as a Christmas present so I don't have any recourse through the shop where it was bought and anyway I think it was probably bought online through Amazon.
Thu Dec 27, 2012 9:54 pm
Author: gillum
munihack75 wrote:
How's Days of Wonder on this kind of stuff. I got my game as a Christmas present so I don't have any recourse through the shop where it was bought and anyway I think it was probably bought online through Amazon.

Days of Wonder is typically very good about this, but the board is a pretty big item (in the past, they have replaced individual cards for me).

Maybe they'll ask for the individual code number on your rulebook (to verify that you really have the game and to ensure that you don't ask for multiple replacements). Maybe they'll ask you to return the old board (but that would be a hassle).

Let us know how it works out!
Thu Dec 27, 2012 10:25 pm
Author: thor0298
Mine is also pretty bad. I wrote them today. I will post what I hear back. I bought directly from them b
Thu Dec 27, 2012 10:41 pm
Author: Fomalhaut
gillum wrote:
My board didn't like to lie flat either, so maybe there is a quality-control problem here. It isn't really awful [...]. You can play the game OK.

I haven't really worked at it, but maybe it can be straightened out.


Couldn't agree more. Exactly like my situation too...
Fri Dec 28, 2012 8:30 pm
Author: Terrificy
Mine isn't exactly unplayable either, and I haven't had trains fall yet, but it was definately harder than it should be to get them to stand properly - and it doesn't look good with a warped board. I'm gonna shoot them a message and see what happens, at least. I'd definately like to get this replaced, albeit I wouldn't be mad if they don't - it'll just keep me from buying new DoW products before I'm sure stuff like this is OK. Definately holding out for Ticket to Ride: Deutchland for now, at least.
Fri Dec 28, 2012 10:11 pm
Author: thor0298
They responded to my email. They are going to replace my game board.
Sat Dec 29, 2012 3:55 am
Author: Fomalhaut
Very strange. Me and my friend have between us every Ticket to Ride/Zug um Zug board now in print, except Märklin but including Deutschland. They have all been perfect - until Heart of Africa. I can't stop wondering what on Earth has gone wrong in the production!
Sat Dec 29, 2012 9:09 am
Author: Terrificy
gillum wrote:

Maybe they'll ask for the individual code number on your rulebook (to verify that you really have the game and to ensure that you don't ask for multiple replacements).

Let us know how it works out!


I thought they might ask you for the registration code as well... But then I discovered that my rulebook doesn't even have one. I'll go right on and assume that they have no way to verify that you actually have the game, then. Too bad for them, really.
Sat Dec 29, 2012 2:22 pm
Author: gillum
Fomalhaut wrote:
Very strange. Me and my friend have between us every Ticket to Ride/Zug um Zug board now in print, except Märklin but including Deutschland. They have all been perfect - until Heart of Africa. I can't stop wondering what on Earth has gone wrong in the production!

I got the original Switzerland expansion (before it was on the back of India), and I had a lot of trouble getting that board to lie flat also. I think that it got better over time.

I don't think that it was that the board was warped - more that it wasn't cut well, so it couldn't quite open all the way.

That was also the one where the Destination Tickets weren't uniformly cut, and DoW offered a new set of cards to people who needed one.

I just looked at all my sets with boards, and here is what I found for country of production (listed in the order that I bought the games):
- Europe: Germany
- Nordic: Germany
- Switzerland: China
- Märklin: Germany
- USA: China (it was a later edition)
- Asia: Germany
- India: Germany
- Africa: China

I had trouble only with ones made in China. Now that I think about it, even my USA board doesn't quite lie flat, but it wasn't so bad that I remembered it right away.
Sat Dec 29, 2012 4:29 pm
Author: munihack75
That makes sense. I know that they can save some money by Chinese production but it may not pay off in the long run. Anyway, I contacted DoW and it looks like they're going to send a replacement board. I'll let you know when I get it.
Sat Dec 29, 2012 8:35 pm
Author: UncleTanoose
We noticed our new board is warped as well.

I'll send them a note for a replacement (and hopefully get it) but it seems like a number of these went out. When putting it away and we noticed that it doesn't fit nicely into the box either. Let's hope that this doesn't continue as the series continues.
Tue Jan 1, 2013 4:03 am
Author: chrome3d
My copy is also warped but not so much that it would really disturb the playing experience. Hopefully they do the manufacturing more carefully in map 4.
Tue Jan 1, 2013 4:57 pm
Author: letmethink
Ours is warped as well. We also have an original Switzerland, and the Africa is much worse than that. You can even see it's warped when it's folded up.
Wed Jan 2, 2013 12:24 am
Author: Glen Oakland
I just received an email from DOW saying they realize this is a big problem with this issue and are expecting new boards in a week and will send me one out.
However they also asked me to send the warped board back to them at no cost so they can show the manufacturers. They supplied me with a UPS number.
I told them I will send it back when the new board arrives, just in case it is also warped.
Fri Jan 4, 2013 2:34 am
Author: MarkKaufmann
We've done some further investigation and according to our warehouse there was some moisture in the shipping container which was thought to have only impacted a few cases of the Africa expansion. However it may have caused some additional board warping. It doesn't seem to be a general problem with the manufacturing run, as we've only had 2 reports of warped boards in Europe and their copies came from the same print run as those in the US.

We will of course replace any warped boards. If it is only slightly warped, we suggest you first try laying it out on a flat surface with some heavy books on to for a day or two to see if that resolves the issue. If not, contact our customer service with the problem and your address and we'll take care of you. Here is the customer service link - http://www.daysofwonder.com/en/contact/pieces/?tab=boardgame...

BTW, our expansions don't include registration codes, only complete games do, so we trust that only legitimate owners who are experiencing the problem will request a replacement.

Thanks,

Mark - Days of Wonder
Fri Jan 4, 2013 7:00 am
Author: ferengi
We played our new copy today which i received yesterday and it is warped. I've tried a gentle bend to try and straighten and i'll see how it fares over the next few days.

My parents have a Chinese print TTR and i have the original German edition and my board is considerably thicker. All these new Chinese boards appear overly thin and prone to warping.
Sat Jan 5, 2013 11:47 pm
Author: tjbuege
We received our replacement board yesterday. It's still warped, almost as bad as the original board. Has anyone received a replacement board that is not warped?
Fri Jan 11, 2013 4:02 pm
Author: Zugli
Yeah, got mine yesterday, and it's still warped, not as bad as the first, but warped!
Fri Jan 11, 2013 6:23 pm
Author: UncleTanoose
MarkKaufmann wrote:
We've done some further investigation and according to our warehouse there was some moisture in the shipping container which was thought to have only impacted a few cases of the Africa expansion. However it may have caused some additional board warping. It doesn't seem to be a general problem with the manufacturing run, as we've only had 2 reports of warped boards in Europe and their copies came from the same print run as those in the US.

We will of course replace any warped boards. If it is only slightly warped, we suggest you first try laying it out on a flat surface with some heavy books on to for a day or two to see if that resolves the issue. If not, contact our customer service with the problem and your address and we'll take care of you. Here is the customer service link - http://www.daysofwonder.com/en/contact/pieces/?tab=boardgame...

BTW, our expansions don't include registration codes, only complete games do, so we trust that only legitimate owners who are experiencing the problem will request a replacement.

Thanks,

Mark - Days of Wonder


DoW took care of this for me as I sent my warped board in and received a replacement at no cost what-so-ever. DoW ROCKS!

We're back to playing!
Sat Jan 12, 2013 9:27 pm
Author: munihack75
Got my replacement board last week and it looks good, no warping.
Mon Jan 14, 2013 5:32 pm
Author: Terrificy
I got mine today, which is warped in a different way, I think. 1/6th of the board is hit pretty bad, while the others are what I would normally find acceptable. While the original board was only warped around the bendable parts of the board, this one is extremely warped in the midle of the down-right 1/6th.

I kind of want to ask for another replacement, but damn, that's just gonna make me feel like a douche. I think this is playable, anyway. Oh well, we'll see.
Thu Jan 17, 2013 10:15 pm
Author: Zugli
Terrificy wrote:
I got mine today, which is warped in a different way, I think. 1/6th of the board is hit pretty bad, while the others are what I would normally find acceptable. While the original board was only warped around the bendable parts of the board, this one is extremely warped in the midle of the down-right 1/6th.

I kind of want to ask for another replacement, but damn, that's just gonna make me feel like a douche. I think this is playable, anyway. Oh well, we'll see.


Don't feel that way, I got my replacement board, and it was still warped, pulled it out again, and it had gotten worse, we had to put items under parts of the board for it to be somewhat flat--it was horrible. I emailed them again, and they send a 3rd one--got it yesterday.
Thu Jan 17, 2013 11:51 pm
Author: gillum
Zugli wrote:
I emailed them again, and they send a 3rd one--got it yesterday.

So how was the third one?
Fri Jan 18, 2013 2:15 pm
Author: Zugli
gillum wrote:
Zugli wrote:
I emailed them again, and they send a 3rd one--got it yesterday.

So how was the third one?


I haven't taken it out of the huge zip-lock bag yet, but it looks good. But, the second looked good too, then took it out, and the looks were deceiving.
Fri Jan 18, 2013 2:20 pm
Author: Glen Oakland
I just received my new board yesterday and it isn't too bad really, nowhere near as bad as the first one. However I have had the first one under twelve heavy books for over a week and it's fine now.
Trouble is DOW want me to send the first one back to them so they can get a sample of what is wrong with them!
Fri Jan 18, 2013 11:28 pm
Author: duckworp
Just bought my copy of the game and yep, badly warped board. I have contacted DoW and hope that they will replace it. The cards seem thinner than the German manufactured editions too. You can't beat German manufacturing quality.
Fri Jan 25, 2013 11:13 pm
Author: pepperhead
My board was severely warped, I figured it was moisture. I have had it under my 28 pound piece of bullet proof acrylic for 10 days and it is still slightly warped, I will try another 10 days and see what I get.

Was very disappointed in this, like some other have said not what I expect to find when I open a DoW box.
Tue Jan 29, 2013 6:34 pm
Author: Khonnor
MarkKaufmann wrote:
as we've only had 2 reports of warped boards in Europe and their copies came from the same print run as those in the US


Well....here's another report of a warped board from Europe!...me and a friend both bought a copy and both of our boards were warped! We went back to the store to tell them about this issue. They opened another copy and it was also warped.

Any guarantee the replacement board won't be warped? (since many people on here seem to be getting warped replacements)...or is it better to wait a while for a new production run?
Thu Jan 31, 2013 10:56 pm
Author: Fomalhaut
Khonnor wrote:
MarkKaufmann wrote:
as we've only had 2 reports of warped boards in Europe and their copies came from the same print run as those in the US


Well....here's another report of a warped board from Europe!...me and a friend both bought a copy and both of our boards were warped! We went back to the store to tell them about this issue. They opened another copy and it was also warped.

Any guarantee the replacement board won't be warped? (since many people on here seem to be getting warped replacements)...or is it better to wait a while for a new production run?


My guess is that the Days of Wonder staff discuss this issue from early morning to late afternoon. My hope is that they will post something here or at their website, when they have come to some conclusion.
Fri Feb 1, 2013 8:33 am
Author: Khonnor
This is getting more bizarre!

I returned my copy (with a warped board). The seller said he had more complaints.

I bought a new copy at a different store...this one had a warped board...and ...oh yeah...NO cards inside! Just the board and the rules...surprise

Gonna return that one as well...or contact DOW...I don't know. I've contacted them about replacement a couple of times now (for different games)...they might start to hate me...cool
Sun Feb 3, 2013 6:30 pm
Author: xxeyes
The copy I bought a month ago had a warped board. Days of Wonder was great about replacing it promptly, but the replacement I received yesterday is also warped.

It was only a $20 expansion, so I guess I'll just let it go...

Tue Feb 5, 2013 8:38 pm
Author: Khonnor
xxeyes wrote:
It was only a $20 expansion


Well, over here it is 26 euro, which is close to $35!
Fri Feb 8, 2013 4:08 pm
Author: Glen Oakland
$41 in Australia, and that was direct from DOW!
Sat Feb 9, 2013 12:38 am
Author: UncleTanoose
UncleTanoose wrote:
MarkKaufmann wrote:
We've done some further investigation and according to our warehouse there was some moisture in the shipping container which was thought to have only impacted a few cases of the Africa expansion. However it may have caused some additional board warping. It doesn't seem to be a general problem with the manufacturing run, as we've only had 2 reports of warped boards in Europe and their copies came from the same print run as those in the US.

We will of course replace any warped boards. If it is only slightly warped, we suggest you first try laying it out on a flat surface with some heavy books on to for a day or two to see if that resolves the issue. If not, contact our customer service with the problem and your address and we'll take care of you. Here is the customer service link - http://www.daysofwonder.com/en/contact/pieces/?tab=boardgame...

BTW, our expansions don't include registration codes, only complete games do, so we trust that only legitimate owners who are experiencing the problem will request a replacement.

Thanks,

Mark - Days of Wonder


DoW took care of this for me as I sent my warped board in and received a replacement at no cost what-so-ever. DoW ROCKS!

We're back to playing!


Well. it didn't take long before the second board warped. Now we're back where we started from. We'll probably live with it by placing a sheet of plexiglass over it but for the next one? I'll wait until I see some feedback on the product. There's just too many neat games out there to play without blindly following the continuation of a series. I can live with a one-sided board but having to deal with defective manufacturing is not going to happen. I'll also keep an eye on the other DoW games and hope this isn't the direction they're taking.

Sun Feb 10, 2013 4:07 am
Author: giggity
My second board came shipped warped to me as well. The thickness of the board is a joke and i will not buy another DoW game as long as the components are made this shamefully.
Sun Feb 10, 2013 4:35 am
Author: Mohasz
Recently I got India and it was made in Germany still slightly warped though, but it seems some heavy books did it. It took only a couple of hours so I am lucky I guess.
Fri Mar 15, 2013 1:13 am
Author: jglazebrook
gillum wrote:

- Europe: Germany
- Switzerland: China
- Märklin: Germany
- USA: China (it was a later edition)
- Asia: Germany
- India: Germany

I had trouble only with ones made in China.

Interesting, cause I have the above and the only one that caused me any trouble was Europe - but not bad enough to be too concerned with.
Mon Aug 18, 2014 3:55 am