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Subject: Broken Temple Miniature rss

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Michael Schneider
Germany
Georgia
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I have a "broken" temple miniature in my copy. It is broken in the sense that the inner piece is stuck and cannot be removed. I tried different things but I'm out of luck so far.

Anybody has an idea on how to get the inner piece out? Could I get a replacement miniature from Matagot?
 
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Arnaud MATAGOT
France
Bordeaux
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Hello,


sorry to hear you are having trouble.
Answer: sure you can get service at this address:
http://www.matagot.com/en/services/index/16
Question: Could you manage to break into 3 pieces the 2 other temples?


Thank you for bearing with us,
Arnaud.
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Michael Schneider
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Dear Arnaud,

Thank you for the quick response.

Yes, the other two temples assemble and disassemble seamlessly.

The last one has the inner piece inserted in a crooked, funny angle. I assume that is the reason why it got stuck...

If anybody has an idea how to get it out, I'm still very fond of trying it. But yesterday, I did not manage to do so without breaking the miniature and/or my fingers.

Can't wait to try this expansion!
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Evan O'Day
United States
Wisconsin Rapids
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Everything was beautiful and nothing hurt.
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In case anyone else has trouble with their temples - my copy was missing a Level 3 piece. I contacted Asmodee and they sent out a replacement piece within a day of me contacting them.
 
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Arnaud MATAGOT
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Thank you for the answer Michael,


Understood. Hopefully your after sales request is already out there and will be answered as per our norm within 24 Hours.


Have fun playing,
Arnaud.
 
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Michael Schneider
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Dear Arnaud,

I have filed a ticket last Wednesday (Oct 31th) and got no reply yet. Do you recommend opening a new ticket?

Best,
Michael
 
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Arnaud MATAGOT
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knurps wrote:
Dear Arnaud,

I have filed a ticket last Wednesday (Oct 31th) and got no reply yet. Do you recommend opening a new ticket?

Best,
Michael


Hello,

Please PM me the ticket number. While there was an obvious lag due to Essen it should have been answered by now. There is no need to open a new ticket.

Thank you,
Arnaud.
 
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Michael Schneider
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Thank you! I understand that things can take a bit longer because of Essen. No need to rush. I send you the ticket number.
 
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Arnaud MATAGOT
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knurps wrote:
Thank you! I understand that things can take a bit longer because of Essen. No need to rush. I send you the ticket number.


Thank you. It's in the queue indeed!
 
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Stefan Kronvall
Sweden
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Same issue. Didn't work to heat it up, but Matagot took care of it and sent replacements. Nice and easy
 
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