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Subject: A practical question about a big electronic tower rss

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Eric Bridge
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Loved the original game, until the tower busted. Then, no more game.

What is the "Warranty" on the new electronic tower and its components? After that warranty has expired, how much will the tower components cost to replace?

Not trying to be a Debbie-downer, but when electronic components are involved I think this is a fair question.

Thanks.
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It costs a friend with a 3d printer and a trip to Thingaverse. ;)

Also you're not being a Debbie Downer, it's a fair question.
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Not only is it a fair question, but it's something we've put the most time and effort into carefully crafting. We're finalizing this as we speak, and the information will be in the campaign. As a general matter, we stand behind all of our games and do not charge for replacement parts. That said, the Tower is a special part. So we'll have a brief unlimited warranty for defects, then a much longer limited warranty for Towers that don't meet their life expectancy with a free replacement plus shipping, and we'll also have individual replacement towers available to purchase at cost if you inadvertantly throw it in your fireplace or something, which will be at cost + shipping.
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JustinDJacobson wrote:
Not only is it a fair question, but it's something we've put the most time and effort into carefully crafting. We're finalizing this as we speak, and the information will be in the campaign. As a general matter, we stand behind all of our games and do not charge for replacement parts. That said, the Tower is a special part. So we'll have a brief unlimited warranty for defects, then a much longer limited warranty for Towers that don't meet their life expectancy with a free replacement plus shipping, and we'll also have individual replacement towers available to purchase at cost if you inadvertantly throw it in your fireplace or something, which will be at cost + shipping.
If you really stand by it and want people to be able to use it forever you should include files to 3d print a replacement with coding for the Do-it-yourself-ers after the original one dies.


Not that I ultimately care.. the terrible decision to make this co-op only saved me a bunch of money here.
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Also of interest is continued app support. In 5 to 10 years the mobile landscape will likely be different, with new version of Android and iOS or perhaps even entirely new platforms which may not support the app unless the developer has continued to update it. A bluetooth tower with nothing to connect to would make the game just as unplayable as the tower itself being broken. Here's hoping for the best.
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PoshFrosh wrote:
Also of interest is continued app support. In 5 to 10 years the mobile landscape will likely be different, with new version of Android and iOS or perhaps even entirely new platforms which Ithaqua not support the app unless the developer has continued to update it. A bluetooth tower with nothing to connect to would make the game just as unplayable as the tower itself being broken. Here's hoping for the best.
This has been discussed many times previously. They stated that they plan to support the app for the foreseeable future. On top of that they said they if they can no longer provide support for it they will release the source code for it so that the fans can run with it.

Honestly its the best possible solution for an app based game.
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Whew! With the number of games I've inadvertently thrown in the fireplace, it's nice to finally see a designer taking that into account! It's just so easy to do. You get a bad roll, the fireplace is like, right there... and all of a sudden everyone's yelling about, "Where are the tongs?" and "Why would you do that?" and blah blah blah.

Now that we Fire Tossers know you're thinking about us, though, I sure hope the tower is structurally sound enough to contain it when the batteries explode.
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Lord Of Raisins wrote:
PoshFrosh wrote:
Also of interest is continued app support. In 5 to 10 years the mobile landscape will likely be different, with new version of Android and iOS or perhaps even entirely new platforms which Ithaqua not support the app unless the developer has continued to update it. A bluetooth tower with nothing to connect to would make the game just as unplayable as the tower itself being broken. Here's hoping for the best.
This has been discussed many times previously. They stated that they plan to support the app for the foreseeable future. On top of that they said they if they can no longer provide support for it they will release the source code for it so that the fans can run with it.

Honestly its the best possible solution for an app based game.
The best possible solution would be to make it open source up front. Or better yet, not require an app when there's already an electronic component
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monteslu wrote:
The best possible solution would be to make it open source up front. Or better yet, not require an app when there's already an electronic component
They could make it a physical computer built out of rods and gears, like Babbage.
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corkysru wrote:

Not that I ultimately care.. the terrible decision to make this co-op only saved me a bunch of money here.
Sorry that the co-op format doesn't work for you. The decision and rationale to make it co-op has been discussed to death on another thread. But suffice it to say, it makes no sense to compete with your fellow heroes when an overwhelmingly powerful, common enemy is threatening to control/destroy everyone and everything. Did we not learn anything from LOTR? sauron
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For the sake of argument, let's say the tower stops working and Restoration Games shuts down, etc., etc., such that now you've got a broken tower and an app that is needing inputs from it and no way to fix it.

I'm assuming that the app could be updated, or possibly have a mode where you run the game without having the tower physically present at all. Since a lot of the app is random, and it also keeps track of how many skulls have been dropped, which glyphs are exposed and where, etc., I would think that you could skip the tower and just tap a button to say your turn is done and the app decides if the imaginary skull would have dropped down a particular path and fell on the table. It would also then let the next player know if there are any open glyphs facing them, or if the tower is rotating and if new skulls fall out into particular kingdoms, etc.

Now, you would lose most of the whole experience of the game, but it would still be fully workable.
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I wonder how many working copies of the original 1981 game are still alive and kicking today...

And I wonder how many original copies of this game will be alive and kicking in 2059...

I fully agree, the tower AND an app kinda scare me in terms of long term play-ability...but really, not much lasts forever.

I/you/we just have to decide how much entertainment and nostalgia value you're going to get for your money with this product. I'm still on the fence myself. YMMV...
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farsidehobbes wrote:
For the sake of argument, let's say the tower stops working and Restoration Games shuts down, etc., etc., such that now you've got a broken tower and an app that is needing inputs from it and no way to fix it.

I'm assuming that the app could be updated, or possibly have a mode where you run the game without having the tower physically present at all. Since a lot of the app is random, and it also keeps track of how many skulls have been dropped, which glyphs are exposed and where, etc., I would think that you could skip the tower and just tap a button to say your turn is done and the app decides if the imaginary skull would have dropped down a particular path and fell on the table. It would also then let the next player know if there are any open glyphs facing them, or if the tower is rotating and if new skulls fall out into particular kingdoms, etc.

Now, you would lose most of the whole experience of the game, but it would still be fully workable.
Right. Fact is, you can play the original Dark Tower right now on your phone.
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JustinDJacobson wrote:
Not only is it a fair question, but it's something we've put the most time and effort into carefully crafting. We're finalizing this as we speak, and the information will be in the campaign. As a general matter, we stand behind all of our games and do not charge for replacement parts. That said, the Tower is a special part. So we'll have a brief unlimited warranty for defects, then a much longer limited warranty for Towers that don't meet their life expectancy with a free replacement plus shipping, and we'll also have individual replacement towers available to purchase at cost if you inadvertantly throw it in your fireplace or something, which will be at cost + shipping.
May I respectfully ask: what is the approximate life expectancy of the tower? Also, will the tower require lubrication or maintenance? Finally, are owner-repairs possible if say, the small motor goes out?
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SSquire1 wrote:
JustinDJacobson wrote:
Not only is it a fair question, but it's something we've put the most time and effort into carefully crafting. We're finalizing this as we speak, and the information will be in the campaign. As a general matter, we stand behind all of our games and do not charge for replacement parts. That said, the Tower is a special part. So we'll have a brief unlimited warranty for defects, then a much longer limited warranty for Towers that don't meet their life expectancy with a free replacement plus shipping, and we'll also have individual replacement towers available to purchase at cost if you inadvertantly throw it in your fireplace or something, which will be at cost + shipping.
May I respectfully ask: what is the approximate life expectancy of the tower? Also, will the tower require lubrication or maintenance? Finally, are owner-repairs possible if say, the small motor goes out?
I could say a number, but to be perfectly honest, we just don't know because they're not "in the field". There's no reason to think it would be any less than the tower from the original game. As long as it's treated with care, there's no reason it shouldn't last a good long while. It does not require maintenance, and it is possible to repair. The outer shell can be removed by undoing a few screws.
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Must be a boatload of BGGers that don't own vehicles - nor ever will. Vehicles are way more expensive than a game, have thousands of moving parts, and they do break down. So according to the concerns of this thread, seems like anything that costs more than $1 and has the chance to break down, is a deal breaker.
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Killercod wrote:
I wonder how many working copies of the original 1981 game are still alive and kicking today...

And I wonder how many original copies of this game will be alive and kicking in 2059...

I fully agree, the tower AND an app kinda scare me in terms of long term play-ability...but really, not much lasts forever.

I/you/we just have to decide how much entertainment and nostalgia value you're going to get for your money with this product. I'm still on the fence myself. YMMV...
At least two... sitting in my game room.

Now, let's haggle.
 
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darthhugo wrote:
Must be a boatload of BGGers that don't own vehicles - nor ever will. Vehicles are way more expensive than a game, have thousands of moving parts, and they do break down.
Automobiles are also produced by large corporations that generally stay in business indefinitely and have networks of service centers all over the country and the world.
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DaviddesJ wrote:
darthhugo wrote:
Must be a boatload of BGGers that don't own vehicles - nor ever will. Vehicles are way more expensive than a game, have thousands of moving parts, and they do break down.
Automobiles are also produced by large corporations that generally stay in business indefinitely and have networks of service centers all over the country and the world.
So, one should only stick to products produced by large corporations?

Also, please let me know where I can get state of the art service for my AMC Javelin.

All ears.

Also, I wish that there was such wisdom back in 1981, so we all would have been spared from purchasing the original Dark Tower game with a limited, life-span tower. Sure would have appreciated not experiencing the fun of that game by such sage advice.

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darthhugo wrote:
So, one should only stick to products produced by large corporations?
If you're especially concerned about indefinite service support, then yes.
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DaviddesJ wrote:
darthhugo wrote:
So, one should only stick to products produced by large corporations?
If you're especially concerned about indefinite service support, then yes.
Hey, Kodak.

Hey, GE.

All dead shells of what they once were.

Indefinite support does not exist, and you know that.

All footnotes with enough time.

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darthhugo wrote:
Hey, Kodak.

Hey, GE.

All dead shells of what they once were.

All footnotes with enough time.
You're trying to use this as evidence that buying products from small startups is a better indication of long-term service support than if you buy from a large corporation? Seriously??? WTF.
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DaviddesJ wrote:
darthhugo wrote:
Hey, Kodak.

Hey, GE.

All dead shells of what they once were.

All footnotes with enough time.
You're trying to use this as evidence that buying products from small startups is a better indication of long-term service support than if you buy from a large corporation? Seriously??? WTF.
You are the one peddling the fallacy of Infinite support, not me.

My Voice of the Mummy game no longer speakies... can you call Milton Bradley for me and arrange a fix?
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darthhugo wrote:
You are the one peddling the fallacy of Infinite support, not me.
WTF? I didn't offer any guarantees. I said that if long-term support is particularly important to you then you have a better chance with a large corporation that has been in business for decades and has a history of supporting its products. If you want to argue with that then WTF.
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JustinDJacobson wrote:
SSquire1 wrote:
JustinDJacobson wrote:
Not only is it a fair question, but it's something we've put the most time and effort into carefully crafting. We're finalizing this as we speak, and the information will be in the campaign. As a general matter, we stand behind all of our games and do not charge for replacement parts. That said, the Tower is a special part. So we'll have a brief unlimited warranty for defects, then a much longer limited warranty for Towers that don't meet their life expectancy with a free replacement plus shipping, and we'll also have individual replacement towers available to purchase at cost if you inadvertantly throw it in your fireplace or something, which will be at cost + shipping.
May I respectfully ask: what is the approximate life expectancy of the tower? Also, will the tower require lubrication or maintenance? Finally, are owner-repairs possible if say, the small motor goes out?
I could say a number, but to be perfectly honest, we just don't know because they're not "in the field". There's no reason to think it would be any less than the tower from the original game. As long as it's treated with care, there's no reason it shouldn't last a good long while. It does not require maintenance, and it is possible to repair. The outer shell can be removed by undoing a few screws.
Thank you for your quick answer. I work on vintage pinball machines so I'm pleased to hear that home repairs are possible. Game looks fun!
 
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